Privacy Policy

Privacy Policy

Introduction

References to "we," "our," or "us" in this Privacy Policy mean Juma'art.

This Privacy Policy explains how we collect, use, and protect your personal information when you use our website (www.shopjumaart.com) and services. By using our website, you agree to the terms of this policy. We may update this Privacy Policy periodically, and the latest version will always be available on our website.

Information We Collect

We collect personal information that you provide directly to us when you:

  • Create an account

  • Place an order

  • Contact us via email or live chat

  • Participate in surveys or contests

Examples of Information We Collect:

  • Personal Details: Name, email address, phone number, shipping and billing address

  • Payment Information: Credit card details (collected securely for processing orders)

  • Demographic Information: Age, gender (optional)

  • Order History: Items purchased, returns

  • Technical Information: IP address, browser type, and cookies

How We Use Your Information

We use your information to:

  • Process and fulfill your orders

  • Respond to inquiries and provide customer support

  • Send updates about your order status or promotional offers (if you opt in)

  • Improve our website functionality and user experience

  • Conduct surveys or contests to enhance our services

Cookies and Tracking

We use cookies to:

  • Enhance your browsing experience by remembering your preferences

  • Track website usage and improve performance

  • Support marketing efforts, including showing relevant ads

Cookies are small text files stored on your device. You can control cookie preferences through your browser settings. Note that disabling cookies may affect website functionality.

Third-Party Sharing

We do not sell or rent your personal information. However, we may share your information with:

  • Service Providers: For shipping, payment processing, and customer service

  • Marketing Partners: Aggregated, non-personally identifiable data for analytics and advertising purposes

  • Legal Obligations: When required by law or to protect our rights and safety

All third parties are contractually obligated to keep your information secure and use it only for the specified purposes.

Data Security

We take appropriate measures to protect your data:

  • Online Security: We use encryption (e.g., SSL) to secure sensitive data like payment information.

  • Internal Access Controls: Only authorized personnel with specific job functions can access personal information.

  • Secure Storage: Data is stored in secure servers with firewalls.

Despite these measures, no method of transmission or storage is 100% secure. You use our website at your own risk.

Your Rights

You have the right to:

  • Access the personal information we hold about you

  • Request corrections to your personal information

  • Request deletion of your data, subject to legal obligations

  • Opt out of marketing communications at any time

To exercise your rights, contact us via:

Children's Privacy

Our website is not intended for children under the age of 13. We do not knowingly collect personal data from children. If we become aware that a child has provided us with personal information, we will take steps to delete it.

Data Retention

We retain personal information only as long as necessary for:

  • Fulfilling orders

  • Meeting legal and regulatory requirements

  • Supporting customer service inquiries

Cross-Border Transfers

If your information is transferred outside of Malaysia, we ensure that it is protected under applicable data protection laws.

External Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices. Please review their policies before sharing your data.

Updates to This Privacy Policy

We may update this Privacy Policy from time to time. Please check this page for the latest version. If significant changes are made, we will notify you via email or a notice on our website.

Contact Us

For any questions, concerns, or requests related to this Privacy Policy, you can reach us at: